Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
Orders are processed within 1–3 business days after purchase. Processing time is separate from shipping time.

How long does shipping take?
US products typically arrive within 2–5 business days. Overseas products may take 5–12 business days. Total delivery time = processing time + shipping time.

How much does shipping cost?
Standard shipping is $5.99 for orders under $75. Orders over $75 qualify for FREE shipping!

Do you ship internationally?
At this time, we only ship within the United States, including P.O. Boxes, APO/FPO addresses, and US Territories (American Samoa, Guam, Puerto Rico, U.S. Virgin Islands).

Will I receive a tracking number?
Yes! Once your order ships, you will receive a confirmation email with your tracking number.

Are delivery times guaranteed?
No. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer your order to the carrier, risk of loss passes to you.

What if my package is lost or arrives damaged?
Please contact us at kittikidsdesign@gmail.com within 7 days of the expected delivery date and we'll help resolve the issue.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery (from the date tracking shows "delivered"). Items must be unworn, unwashed, in original condition with all tags attached, and in original packaging with SKU label. We do not accept exchanges of any kind. Please visit our Returns Policy page for full details.

How do I start a return?
All returns must be submitted through our Returns Portal. You can also find the portal on our Returns page. Once your request is approved, you will receive further instructions through the portal.

Do you accept returns for international orders?
We currently only accept returns for orders shipped to US customers. Orders shipped outside the US are not eligible for returns at this time.

Is there an extended return window?
Yes! Customers who purchased Redo return coverage at checkout are eligible for an extended 30-day return window. Items must be shipped back within 14 days of submitting the return request.

What items cannot be returned?
The following items are non-returnable under any circumstances: Bodysuits, Intimates & lingerie, Swimwear, Sale & final sale items.

Do you offer exchanges?
We do not accept exchanges at this time. Please return your item and place a new order.

When will I receive my refund?
Once we receive your return, please allow 10–14 business days for your refund to be processed to your original payment method.

What if my item arrives damaged or defective?
We're so sorry! Please contact us at kittikidsdesign@gmail.com within 7 days of delivery with a photo of the damaged item and we'll make it right.

Products

Are your products safe for children?
Yes! All products available on Kitti Kids meet standard safety requirements. We carefully select our products to ensure they are safe and high quality.

How do I know what size to order?
Each product page includes a size guide. We recommend checking the measurements before ordering, as sizing may vary by brand.

Do product colors look exactly as shown?
We make every effort to display products accurately, however colors or product appearance may differ from how they appear on your screen due to your device type and settings.

Privacy & Data

What personal information do you collect?
We collect contact details, payment information, account information, transaction history, device information, and usage data when you use our store. For full details, please see our Privacy Policy.

How is my personal information used?
Your information is used to process orders, provide customer support, send marketing communications (with your consent), prevent fraud, and comply with legal obligations.

Can I request deletion of my personal data?
Yes. Depending on where you live, you may have the right to access, correct, delete, or port your personal data. Contact us at kittikidsdesign@gmail.com or visit the Shopify Privacy Portal to exercise your rights.

Do you share my data with third parties?
We share data with service providers (e.g. payment processors, shipping carriers) and business partners as needed to operate our store. We do not sell your personal information. See our Privacy Policy for details.

Frequently Asked Questions